Peace of mind
Your systems are monitored 24/7. We provide most services remotely or overnight and we identify and fix issues before they cause problems.
Predictable budgeting
All-inclusive, all-you-can-use, flat-rate IT services that include hardware and software
Technology road map
We help guide your company to make wise technology investments that are scalable to your company current and future use
Features
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Server Coverage
- Support
- Unlimited Remote Support
- Service Availability Monitoring
- Remote Software Installation
- Third party application support*
- Asset Management
- Asset Lifecycle Management
- Asset Reporting
- License Management
- Maintenance
- Microsoft Patch Management
- Event Log Monitoring
- Hard Drive, CPU, Memory Utilization Monitoring
- Backup Verification*
- Security
- User Account Administration
- Security Administration
- Anti-virus/ Spyware Software Management and Updates
- Asset Management
- VPN Client Management
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Workstation Coverage
- Support
- Unlimited Remote Support
- Maintenance
- Online Help Desk Ticketing System
- License Management
- Virus and Spyware Removal
- VPN Client Management
- Security
- Windows Patch Management
- Anti-virus and Spyware Software Management and Updates
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Site Coverage
- Maintenance
- ISP Management
- 3rd Party Vendor Management
- Network Management
- Switch Management
- Router Management
- Firewall Management
- VPN Management
- Asset Management
- Asset Lifecycle Management
- Asset Reporting
- Technology Project & Planning
- Assigned Technology Advisor
- Quarterly Meeting with Technology Advisor
- Disaster Recovery Planning
- Technology Planning and Roadmap
- IT Project Planning and Scheduling